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FAQs
 
 
 
 About Payment


Is online payments safe?
During your paying process, the operation will be done in new page of bank.At the same time, the bank is also supporting the security and technical reliability of your payment and please refer to the specification of the bank about online payment.

What can I do after payment?(issuance)
After completing your payment of the purchased ET, you need to be made the manual issuance operation. (CRS will eventually generate the ET record, such as: 999-2401400001, used in your travel.) You can take the check-in operation at airport only after the successful issuance. You must complete your issuance within a given period or your reservation will be automatically cancelled.The system will document the sale of an ET with requiring the issuance operation. The normal paper ticket issuance prints your ticket information on paper value documents, and for passengers to check-in.

What can I do if there is mistake or failing payment?
First check your personal bank accounts and then check the website of "My Bookings" .And to determine whether the ticket fare draw, what is the current state of reservation. And then provide this information to the CA support services. We will try to help you solve the problem as soon as possible!



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